Effective Date: October 5, 2025

1. Acceptance of Terms

These Terms govern your use of CallBird AI, provided by Rocket Solutions LLC (“Rocket Solutions,” “we,” “us”). By using CallBird AI or related services, you agree to these Terms.

2. Services Provided

CallBird AI provides:

AI-powered call answering and automated appointment scheduling

Call transcription and summary delivery via an app

Emergency call transfer to designated owner phone numbers

Service features and pricing are described on the website and in invoices.

3. Eligibility

You must be 18+ and authorized to bind your business. You must provide accurate information and secure login credentials.

4. Customer Responsibilities

Provide accurate call routing and owner contact info

Comply with all applicable laws, including HIPAA if handling PHI

Execute a Business Associate Agreement (BAA) before routing PHI to CallBird AI

Obtain required consent for call recording under applicable jurisdictions

5. HIPAA & PHI

CallBird AI signs BAAs with covered entities

Once BAA is in place, Rocket Solutions implements required HIPAA safeguards

Covered entities remain responsible for compliance in their use of CallBird AI

6. Billing and Payment

Fees are set on the website or in contracts

Payments are net 30 unless otherwise agreed

Subscription cancellations and refunds follow the published policy

7. Data Ownership & License

Customer owns all call content

By using CallBird AI, you grant Rocket Solutions a license to store, process, and reproduce content to provide services, improve models (de-identified), and comply with law

8. Confidentiality

Nonpublic business information of both parties must be kept confidential

Customer data is confidential and only disclosed as permitted or required by law

9. Third-Party Services

CallBird AI may use subprocessors for hosting, analytics, and communication

A current list of subprocessors is maintained and disclosed as required

10. Disclaimers and Liability

Services are provided “as is”

Rocket Solutions is not liable for indirect, special, incidental, or consequential damages

Aggregate liability is capped at amounts paid by customer in the prior 12 months

Does not limit liability for death, personal injury from gross negligence, or statutory liabilities

11. Indemnification

Customer indemnifies Rocket Solutions against claims arising from:

Misuse of CallBird AI

Improper handling of PHI or personal data

Violation of law

12. Termination

Rocket Solutions may suspend or terminate access for violations or abuse

Termination does not relieve customer of unpaid fees

13. Export and Legal Compliance

Customers must comply with all applicable export laws

Customer is responsible for obtaining consent for call recording and AI processing

14. Governing Law

These Terms are governed by Georgia law unless otherwise specified in the contract.

15. Changes to Terms

Rocket Solutions may update Terms; material changes will be communicated to account owners and posted